To request a repayment quote, release of retention agreement or a subordination complete the Request for Repayment Quote Form >>>
DO:
- Allow 10 business days for processing following Federal Housing Finance Agency repayment calculation methodology;
- Acknowledge that requests are processed in the order they are received;
- Email HousingPayoffRelease@fhlbtopeka.com with questions (this inbox is monitored by HCD);
- Follow instructions on the Repayment form for required documentation;
- Use ProofPoint if submitting documents that include Personally Identifiable information (PII);
- Watch for an acknowledgment email after successfully submitting your request.
DO NOT:
- Submit documents with Personally Identifiable Information (PII): social security or account numbers or copies of a driver’s license;
- Contact other departments or individuals at FHLBank to avoid delays in processing;
- Use other secured email applications. FHLBank’s firewall recognizes ProofPoint;
- Email documents to individuals at FHLBank, use only HousingPayoffRelease@fhlbtopeka.com;
- Submit the request more than once.
Contact HCD at 866.571.8155 with questions between 8 a.m. and 5 p.m. CT Monday thru Friday.