MPF Welcomes Radian: Delivering Outstanding Customer Experiences
Date / Time: Thursday, January 14, 2021 1:00 PM - 2:00 PM
Location: Webinar
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s mortgage and real estate technologies improve, the dependency on human interaction for knowledge and guidance is slowly reducing. Ironically, less dependency has actually heightened the expectations for a more consultative and customer centric experience. Get ready for a short and interactive group learning event unlike “customer service” programs of the past.
You will learn:
- Innovative approaches for engaging customers in a way that builds stronger rapport and customer satisfaction
- How to compare and contrast consultative and transactional conversations and how they impact the customer experience
- To utilize the q-storming technique to be more consultative in addressing customers’ needs
- Techniques for gaining feedback from customers.
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